A Culture-wide Approach
We hold confidential Needs Assessment conversations with as many team members as we can in the east coast headquarters and the west coast offices.
Working closely with the COO, we develop an all-day workshop that focuses on identifying and maintaining team strengths, building skills for navigating challenging conversations, and understanding implicit bias. It will be presented in all locations. Our Guided Improv™ method invites participants into scenarios, where they practice communicating respectfully.
A Sudden Complication
During one of the workshops a culturally offensive joke by a team leader provides an “in the moment” unanticipated challenge. The company COO hears the “joke” and feels it is very serious. We agree.
“Should we just stick to the program you have planned, and let this go?” he asks.
No! We discuss the consequences of avoiding it, and quickly design an adjustment to our planned program. A couple of new improv scenes, and a lively conversation bring up concerns that had been hiding just under the surface. What started out as an awkward moment turned into a learning opportunity.
The group practices using our interaction tools (Talk3i™ and 4MPATH) in the new improv scenes to respectfully address the inappropriateness of the “joke.” We then facilitate a calm and focused discussion in which participants share their reactions.